Black Country Company Winster Ltd have spent the last year preparing for a brand new accreditation. The company currently have an ISO 9001: 2008 certification, however they have been working hard making improvements and developments in the company with the hope that they will be able to transition to an ISO 9001: 2015 certification this September.
ISO 9001: 2015 is the latest standard of the accreditation which sets out specific requirements for a quality management system in a business. The system helps businesses and organisations to be more efficient and to continue making improvements when it comes to customer satisfaction. Businesses who have such accreditations are shown to be more of a customer-focused establishment and it can provide customers and clients with the reassurance that they are using fully accredited professionals to provide them with a service.
IS0 9001: 2015 will replace the current ISO 900:2008 standard, and features some new changes including a new structure and a prominent focus on encouraging businesses and organisations to partake in risk-based thinking. The new version of the standard also offers additional benefits such as a greater emphasis on leadership engagement, organisational risks, and supply chain management.
Hoping to be awarded this upgraded accreditation is hose and assembly supplier Winster Ltd. Winster Ltd was established in 1949 as the country’s original supplier of hoses and assemblies, and since then the company has gone from strength to strength; taking on board new strategies in order to improve the business and the satisfaction for customers and employees.
In order to ensure that the company meets the new specifications to be awarded ISO 9001: 2015, Winster Ltd have invested in a fully trained ISO 9001 consultant who has been guiding them in the right direction and making sure they are taking the relevant steps to meet the standards required.
Mel Patel, the Business Manager for Winster Ltd who has years of experience with ISO 9001 accreditations, says “Winster are very much customer driven, and like to do the very best they can for all of their customers and the changes in the quality standard give a really good platform for Winster to offer just that, good quality and service”.
The company have taken on board a ‘lean thinking’ approach when it comes to business strategies, alongside making huge investments into staff training and development opportunities. They have also established a new focus on taking on local apprentices to work and learn within the company. Plans for an in-house test area have also been revealed, and Winster Ltd hope that this will help to improve the service by ‘rubber stamping’ the quality of hoses sent out to the trade.
Speaking of the company’s ongoing developments Managing Director Val Gardner said, “By taking these steps we’re not only working towards this new ISO 9001: 2015 standard, we’re also establishing our own business strategies too. Put simply, we want to provide good service, fast turnaround times, and low static prices, we call it ‘The Winster Way’.”
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